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Retailer Case Study HCM Banner (1)

Elevating HR Systems for Retail Success

CLIENT
A $1.2 billion full-service department store with 8,000 employees over 50 locations 
PROJECT
Modernize the HR function
Challenge
The client faced outdated HR systems, inefficient manual processes, limited reporting capabilities, and challenges in managing seasonal employee onboarding and off boarding
WHAT WE DID
Transitioned the client to Oracle Cloud HCM, implemented self-service HR, automated processes, and enhanced real-time reporting

PROJECT INFORMATION

The client, a $1.2 billion enterprise with 8,000 employees has over 50 locations spread out across the Northeast U.S. They operate a full-service department store chain with merchandise that ranges from fashion items for men, women, and children to a complete line of home furnishings and furniture. During peak seasonal periods, they staff up to over 12,000 employees.

CHALLENGES

The client faced several HR and operational inefficiencies, including:

  • Outdated Systems: Legacy HR systems lacked functionality and adaptability, causing inefficiencies.
  • Manual Processes: Labor-intensive processes led to delays and frequent points of failure.
  • Limited Reporting: Inaccurate data and restricted reporting capabilities hindered decision-making.
  • Seasonal Staffing Struggles: Managing onboarding and off boarding for thousands of seasonal employees was complex and time-consuming.

RESULTS & IMPACT

Drivestream implemented Oracle Cloud HCM and Payroll solutions, transforming the client’s HR operations with streamlined workflows, automation, and advanced reporting capabilities.

Solution Highlights:

  • HR Modernization: Transitioned from legacy systems to a unified, cloud-based HR platform.
  • Payroll Efficiency: Seamlessly implemented Oracle Payroll Cloud, ensuring on-time and accurate payroll processing.
  • Automation: Automated seasonal employee terminations and reduced dual data entry for HR staff, saving time and minimizing errors.
  • Standardized Processes: Unified HR processes and reporting across all locations, creating consistency and compliance.
    Benefits Integration: Simplified benefits management with interfaces to third-party providers, improving employee satisfaction.

With Drivestream’s support, the department store transitioned to a modern cloud platform that streamlined HR operations, improved efficiency, and enhanced data accuracy. By automating processes and providing tools for self-service, the client empowered employees while enabling management to focus on strategic goals.

Payroll Efficiency
Operational Savings
HCM Retailer Case Study quants

LOOKING FORWARD

Oracle Cloud HCM provides a scalable solution that positions this department store chain for continued operational success, supporting its diverse workforce and evolving HR needs.

Ready to transform your HR operations? Contact Drivestream to learn how Oracle Cloud solutions can streamline your business.
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