Global HR & Finance Transformation for a Mortgage Servicing Powerhouse
PROJECT INFORMATION
As one of the largest mortgage servicing companies in the U.S., this market leader employs over 7,000 individuals across the United States, Uruguay, India, and the Philippines. Specializing in residential and commercial mortgage servicing and loan origination, the company handles complex, high-volume transactions, including over one million journal entries per month and 200 new hires monthly.
CHALLENGES
Managing global operations presented several hurdles that strained the company’s HR and financial systems:
- Diverse Workforce Needs: Varied, country-specific HR and compensation policies required tailored solutions.
- Data Volume: Processing massive amounts of data—including 1 million journals and nearly 1,000 HR transactions per month—was cumbersome and error-prone.
- Operational Complexity: Existing systems lacked the capability to efficiently handle multi-country, multi-currency financial processes.
- Limited Employee Access: Employees lacked self-service tools, increasing administrative workload and reducing engagement.
RESULTS & IMPACT
Drivestream implemented Oracle ERP and HCM Cloud solutions, addressing operational inefficiencies and enabling scalability across global operations.
Solution Highlights:
- Self-Service Capabilities: Introduced self-service tools for over 7,000 employees, enhancing access to HR data and reducing administrative workload.
- Data Transformation: Migrated and consolidated over 20 million journal entries, ensuring data accuracy and streamlined reporting.
- Multi-Currency Automation: Leveraged Oracle Fusion Ledger for seamless multi-calendar, multi-ledger, and multi-currency financial consolidation across all regions.
- Expense Management: Fully digitized expense reporting, approvals, and payments, eliminating manual errors and delays.
- Global Standardization: Unified HR and financial processes across countries, simplifying operations and improving consistency.
Drivestream’s Oracle Cloud implementation transformed the mortgage servicer’s HR and financial systems into a unified, efficient, and scalable platform. By automating key processes and enabling global standardization, the company reduced costs, improved operational efficiency, and empowered its workforce.
LOOKING FORWARD
Oracle Cloud ERP and HCM have equipped the company with a robust, scalable infrastructure to manage its global operations effectively, ensuring continued growth and operational excellence.
Ready to transform your operations? Contact Drivestream to discover how Oracle Cloud solutions can optimize your business.