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PHONE HOTLINE: (703) 715-0150E-MAIL: info@drivestream.com
Contact an Expert
Convenience Store

Building Agile HR Operations for a Multi-State Convenience Chain

CLIENT
A leading American convenience store chain with 95 locations and 4,000 employees across five states
PROJECT
Implemented Oracle HCM Cloud to streamline payroll, HR, and talent management processes
Challenge
High workforce turnover, poor data quality, reliance on paper-based workflows, complex multi-state payroll, and compliance issues
WHAT WE DID
Migrated from PeopleSoft to Oracle HCM Cloud, automating processes, improving data accuracy, and reducing administrative overhead

PROJECT INFORMATION

The client is a flagship American convenience store chain operating over 95 locations across five states. With 4,000 employees, they offer fresh meals, snacks, fuel, and essential supplies, aiming to be the "quick and friendly restaurant of choice" for their customers. Known for their focus on freshness and convenience, the client sought to modernize their HR operations to address the challenges of managing a large, transient workforce.

CHALLENGES

The client faced several key challenges, stemming from outdated systems and processes:

  • Workforce Management: A transient workforce with high turnover rates created administrative inefficiencies.
  • Data Quality Issues: Poor quality data for HR and benefits processes, including W-4 and taxation records.
  • Complex Payroll Systems: Managing weekly and monthly payroll across multiple systems was cumbersome and error-prone.
  • Paper-Based Processes: Recruitment, onboarding, and benefits setup relied heavily on manual, paper-based workflows.
  • Multi-State Compliance: Operating in five states added complexity to taxation and compliance requirements.

 

RESULTS & IMPACT

Drivestream partnered with the client to implement a comprehensive Oracle HCM Cloud and Taleo Enterprise Edition (EE) solution. The transformation included:

  • Streamlined Payroll and Benefits: Consolidated multiple payroll systems into a unified platform, reducing errors and inefficiencies.
  • Automation and Digitization: Automated HR processes, eliminating reliance on paper and minimizing human error.
  • Compliance and Data Accuracy: Established a reliable approval and audit system to ensure compliance and improve data quality.
  • Talent Management Integration: Leveraged Taleo EE to optimize recruitment and onboarding workflows, catering to a high-turnover workforce.

The transformation delivered a state-of-the-art HCM Cloud, Payroll, and Talent Management solution, addressing the client’s operational inefficiencies and high turnover rates. The migration from PeopleSoft HCM to Oracle HCM Cloud streamlined payroll, recruitment, and onboarding processes, while significantly reducing manual errors and administrative burdens.

Drivestream's ability to meet tight deadlines earned high praise from the client’s executive team, ensuring the project was delivered on time and within budget. The new system enabled the client to better manage their transient workforce and support compliance with multi-state taxation requirements.

Efficiency
Successful Migration
Talent Management

LOOKING FORWARD

The Oracle HCM Cloud implementation positions the client to manage their workforce effectively and sustain operational efficiency. By modernizing their HR processes and automating critical functions, the client is now equipped to handle workforce challenges and support future growth. The scalable cloud-based solution provides the flexibility and tools needed to maintain compliance, attract talent, and enhance employee engagement across their growing network of locations.

Ready to transform your HR operations? Contact Drivestream to explore how Oracle Cloud solutions can optimize your organization.
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