From Legacy Systems to Modern HR: A Mutual Bank’s Transformation
PROJECT INFORMATION
This 200-year-old mutual bank, with $11 billion in assets and over 120 branches, offers tailored banking, investment, and insurance solutions to a diverse clientele. Employing more than 1,800 people across 95 locations, the bank needed to modernize its HR operations to better support its employees and reduce operational complexities.
CHALLENGES
The bank’s legacy systems created significant operational hurdles and inefficiencies, including:
- Complex IT Environment: Dependent on three vendors, eight applications, and four primary databases, with numerous shadow systems and processes.
- Regulatory Complexities: Navigating intricate business banking regulations and processes.
- Manual Workflows: Significant reliance on manual, error-prone processes and paper-based systems.
- User Experience Issues: Limited self-service capabilities and poor user satisfaction.
- Data Limitations: Restricted access to enterprise-wide data and inadequate reporting capabilities.
RESULTS & IMPACT
Drivestream implemented Oracle HCM Cloud, Payroll, and Talent Management solutions to transform the bank’s HR operations into a streamlined, employee-centric model.
Solution Highlights:
- Enhanced User Experience: Introduced manager and employee self-service tools, improving accessibility and engagement.
- Workflow Automation: Replaced manual processes with automated workflows, notifications, and alerts, reducing errors and administrative overhead.
- Data Modernization: Delivered robust analytics and reporting capabilities, enabling better data access and informed decision-making.
- Mobile Enablement: Enabled HR functionalities on company-issued smart devices for greater flexibility.
- Simplified IT Environment: Consolidated shadow systems and reduced IT complexity, enhancing system efficiency and reliability.
Drivestream’s Oracle HCM Cloud implementation enabled the bank to modernize its HR operations, significantly improving efficiency, user experience, and data accuracy. By automating workflows and enhancing self-service capabilities, the bank transformed its HR function into a strategic enabler of business success.
LOOKING FORWARD
Oracle HCM Cloud equips the bank with a scalable, efficient HR platform that supports its long-term goals, ensuring continued operational excellence and employee satisfaction.
Ready to transform your HR operations? Contact Drivestream to explore how Oracle Cloud solutions can optimize your business.