Stop Gambling on Implementation with The Old Consulting Playbook

Traditional Consulting: High Costs. High Risk. Low User Adoption. Low Value realization. 

You hire consulting firms for their knowledge and experience to guide you through cloud transformation. Yet, despite rigorous vetting and selection processes, organizations often find themselves facing the same frustrating roadblocks.

• Expensive, cumbersome projects that drain resources and delay progress
• Lack of user adoption that stall transformation, resulting in delayed value realization and return on investments.
• Recommendations without accountability – consultants advise and make recommendation during implementation, collect their fees, and exit after a cursory thirty-day warranty period - long before the organization can determine or realize if those recommendations work. The burden and risk of ensuring that the new systems work and provide expected value over time is borne by the customer, not the expert consultants.

The following quote from Steve Jobs’ 1992 speech at MIT Sloan perfectly encapsulates this problem: 

"I don't think there's anything inherently evil in consulting. I think that without owning something over an extended period like a few years, where one has a chance to take responsibility for one's recommendations, where one must see one's recommendations through all action stages, and accumulate scar tissue for the mistakes, one learns a fraction of what one can. When you're coming in and making recommendations and not owning the results, not owning the implementation, I think it provides a fraction of the value to the customer."

Redefining Consulting to Deliver What Today’s Organizations Truly Need

Determined to confront these long-standing industry shortcomings head-on, we set out to fundamentally rethink the traditional consulting model. Our mission: to redefine what true partnership looks like – one where the consulting partner doesn’t just advise and implement but shares the risk and jointly owns the outcomes. 

Our Mission: to develop an engagement model where we financially commit ourselves to share the risk and jointly own the outcome for many years beyond the implementation period. And to accomplish this without adding cost to our customers - raising the bar for what clients should expect from their consulting partners.

What Was Never an Option for the Solution:

• Cutting our rates at the expense of hindering our ability to hire and retain the brightest talent.
• Increasing offshore resourcing, which places additional burden on our client resources and compromise the customer experience.

Rethinking the Business Model

Consulting firms have long relied on staff billability—rewarding hours billed (utilization rate) over results delivered. This is the norm and standard for consulting industry; It prioritizes time spent, not value created. We decided to break free from this approach and reinvent our delivery model. 

Building Efficiency into Everything We Do

We reengineered our methodologies, processes and tools to challenge the status quo and eliminate every excess hour it takes to deliver work, reducing inefficiencies at every step of delivery.

Breaking Free from the Billable Hour

We transformed our work culture by abandoning the outdated billable-hour model entirely. Instead, we reward efficiency, quality and high customer satisfaction. Our people are measured not by the time they log, but by how efficiently they deliver high-quality solutions and real value. This approach naturally inspires our consultant to work smarter, with high efficiency encouraging innovation and creativity along with a relentless focus on high customer satisfaction.

Share the Risk. Own the Outcome.

We use the efficiencies gained to fuel a bold and refreshing new engagement model that redefines consulting. We don’t disappear after implementation – we stay invested for the long haul. . We financially commit ourselves to be with our customers for many years to address user adoption challenges and ensure customers achieve the value they were promised.